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Support
Quick answers for purchases, daily free time, and running Desk Legends on your Mac.
Last updated: August 17, 2026
Contact us
Email support@desklegends.com with a short description of the issue, your macOS version, and the steps that led to it. Please do not include passwords, payment card details, or other sensitive information.
Restore Purchases
Open Desk Legends settings, go to the purchase section, and choose Restore Purchases. Confirm that the Mac App Store is signed in with the same Apple account used for the original purchase. It may take a moment for Apple to refresh the entitlement.
Manage a subscription
Subscription billing is managed by Apple. Open the App Store on your Mac, choose your account, then open Account Settings and select Manage next to Subscriptions. Desk Legends cannot directly cancel a subscription or issue an App Store refund.
Daily free time
Free access needs an internet connection to obtain or refresh your daily allowance status. If the remaining time does not update, check your connection and reopen Desk Legends. Pro access is verified by Apple and does not depend on the daily allowance service.
The hero is not visible
Check that Desk Legends is running in the menu bar, then review the selected hero and display settings. If the issue continues, quit and reopen the app before contacting support.
Response time
We aim to respond to support requests within three business days. Complex technical issues may require additional time to reproduce and investigate.